Coya Salon - Terms & Conditions

Punctuality and Courtesy

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment. Please try to arrive 10 minutes prior to your treatment.

Cancellations & No Shows 

Please note 12 Hours notice is required for all cancellations so we have time to refill the appointment space. Cancellations should be made by calling/ whatsapp us on 0330-2692111 or email contactus@coyasalon.com 

Children 

Please understand that we cannot accommodate children under 12 unless supervised by an adult/ Nanny & must stay in kids room during your treatment. Please inform a member of staff prior to your treatment if you wish to bring a child to your appointment.  

Services and price list 

All services Prices are fixed and we reserve the right to alter prices but will always give prior notice. For our latest prices and services please check our website and Social Media. 

Mobile Phones 

In the interest of comfort of all our clients trying to relax, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon 

Smoking and vaping 

Please note that smoking or vaping is strictly prohibited in Coya Salon. We appreciate your understanding and cooperation in maintaining a clean and comfortable environment for all our clients.

Personal Items 

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items. 

Purchase of Retail 

Products Beauty products must be paid for in full at time of purchase or ordering. If you are not happy with your product then we have a ‘money back guarantee’ policy up to 24 hours after purchase. Proof of purchase is required and product should not be opened or used before returning.